Refund and Returns Policy

Welcome to Captain Retail Store. Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you visit or make a purchase from our website.

General Policy

At Captain Retail Store, we carefully check and pack all wholesale orders before dispatch. However, if you experience any issue with your order, please contact us and we will do our best to resolve it fairly.

Email: info@captainretail.store
Website: captainretail.store
Location: United Kingdom

Eligibility for Returns

You may request a return if:

  • The product is damaged upon arrival
  • You received the wrong item
  • There is a manufacturing defect
  • The issue is reported within the allowed time frame (see Section 3)

To be eligible, items must:

  • Be unused and in original packaging
  • Be in resellable condition (for wholesale orders)
  • Include proof of purchase (invoice/order number)

Return Time Frame

All return requests must be made within 7–14 days of receiving your order. Requests made after this period may not be accepted.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Used or damaged products caused by customer handling
  • Customized or special wholesale orders
  • Clearance or discounted bulk stock (if marked as non-returnable)

Refunds

Once your return is approved and inspected:

  • Refunds will be processed to your original payment method
  • Processing time may take 5–10 business days depending on your bank or payment provider
  • Shipping costs are generally non-refundable unless the return is due to our error

Replacements

If the item is damaged or incorrect, we may offer:

  • A replacement product
  • Store credit (in some cases)
  • Partial or full refund depending on the situation

We aim to resolve issues as quickly as possible.

Return Shipping

  • Customers may be responsible for return shipping unless the issue is our fault
  • We recommend using a tracked shipping service for returns
  • We are not responsible for lost return shipments

Order Issues

If you receive a damaged, missing, or incorrect item:

Please contact us immediately at:

📧 info@captainretail.store

Include:

  • Order number
  • Photos of the product and packaging
  • Description of the issue

Cancellations

Orders can only be cancelled before they are processed or shipped. Once dispatched, the order cannot be cancelled and must follow the return process.

Policy Updates

We may update this Refund & Returns Policy at any time. Any changes will be posted on this page with the updated date.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Captain Retail Store
United Kingdom
Email: info@captainretail.store
Website: Captain Retail Store