Terms & Conditions
General Information
Captain Retail Store is a wholesale supplier of pet accessories based in the United Kingdom. We provide bulk pet products to businesses, retailers, and resellers.
Website: captainretail.store
Email: info@captainretail.store
Location: United Kingdom
By using this website, you confirm that you are legally capable of entering into binding contracts.
Use of Website
You agree to use this website only for lawful purposes. You must not:
- Misuse the website or its content
- Attempt unauthorized access to systems or data
- Disrupt website functionality or security
- Use the website for fraudulent or illegal activities
We reserve the right to restrict or terminate access if misuse is detected.
How We Use Your Information
We use your information to:
- Process and manage orders
- Provide customer support
- Improve our website and services
- Send order updates and important notifications
- Prevent fraud and maintain website security
- Respond to inquiries and requests
- Send marketing emails (only if you choose to receive them)
Cookies
Our website uses cookies to improve your browsing experience and help us understand website traffic and customer behavior.
Cookies may be used to:
- Remember your preferences
- Keep items in your cart
- Improve website performance
- Analyze visitor activity
You can disable cookies through your browser settings at any time.
Wholesale Purchases
All products sold on our website are intended for wholesale and business use. By placing an order, you confirm that:
- You are purchasing for business or resale purposes
- All information provided is accurate and complete
- You are authorized to make purchases on behalf of your business (if applicable)
Orders & Acceptance
All orders placed through our website are subject to acceptance and availability.
We reserve the right to:
- Cancel or refuse any order
- Limit quantities of products
- Correct pricing or listing errors
Order confirmation does not guarantee acceptance until payment and processing are completed.
Pricing & Payment
- All prices are listed in GBP (£) unless stated otherwise
- Prices may change without prior notice
- Payment must be completed before order processing
- We use secure third-party payment gateways to process transactions
We do not store full payment details on our servers.
Shipping & Delivery
We aim to dispatch orders promptly after payment confirmation. Delivery times may vary depending on location, courier, and order size.
- Delivery estimates are not guaranteed
- Delays may occur due to external factors (customs, logistics, weather, etc.)
- Risk of loss transfers to the buyer once goods are shipped
Returns & Refunds
Returns and refunds are handled according to our return policy (if applicable). In general:
- Items must be reported within a specified timeframe after delivery
- Products must be unused and in original condition
- Certain wholesale items may not be eligible for return
Please contact us at info@captainretail.store for assistance.
Product Information
We aim to ensure all product descriptions, images, and details are accurate. However:
- Slight variations may occur in color, size, or design
- We do not guarantee that product descriptions are error-free
- Product availability is subject to change without notice
Intellectual Property
All content on this website, including logos, text, images, and design, is the property of Captain Retail Store unless otherwise stated.
You may not:
- Copy or reproduce content without permission
- Use our branding or materials for commercial purposes
- Distribute or modify website content unlawfully
Limitation of Liability
We are not liable for:
- Indirect or consequential losses
- Business interruption or loss of profits
- Delays caused by shipping providers or third parties
- Errors beyond our reasonable control
Your use of the website is at your own risk.
Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect and use your data.
Changes to Terms
We may update these Terms & Conditions at any time without prior notice. Continued use of the website means you accept the updated terms.
Contact Us
If you have any questions regarding this Privacy Policy, please contact us:
Captain Retail Store
United Kingdom
Email: info@captainretail.store
Website: Captain Retail Store